Meet Business Continuity’s Cousin in ITIL, Availability Management

Sometimes it can be difficult to see the business forest for the IT trees. If you’ve ever pored over availability management as part of ITIL (Information Technology Infrastructure Library) best practices and wondered “why?”, here’s the answer. It’s to help prevent your enterprise from suffering catastrophic failure, a.k.a. going pear-shaped or going down the tubes. The specifications of IT availability must always be mapped onto business needs and vice versa. The following examples may help to see how. Read more

2016-10-31T10:48:52+11:00By |Business Continuity|

Disaster Recovery Management Resolutions for 2016

It’s that time of the year again! How time flies when you’re having fun. It seems like only yesterday that you were making your disaster recovery resolutions for 2015. Now here you are, 12 months down the line, with (hopefully) a great disaster recovery plan already in place. So far so good, but remember that a plan can go stale quickly. Regular attention to your DR planning and management is a more effective way to stay sharp and ready to handle any incident. The challenge is to keep it relevant, comprehensive and cost-effective. Here are our hints for 2016 to help you do that. Read more

2015-12-29T10:37:15+11:00By |Disaster Recovery|

Getting to Grips with Disaster Recovery within ITIL and ITSM

ITIL (Information Technology Infrastructure Library) is a methodology for improving the delivery of the IT services of an organisation. Logically enough, that includes disaster recovery – making sure that those services are made available again in a suitable way after an incident that prevents them functioning correctly. Following best practices for DR as part of ITIL methodology means using a number of DR concepts that you may already have met. But from a practical standpoint, the right tools and approach will be important too. They can also help you take your operations to certification level in ISO 20000, which is the international standard for IT service management (ITSM). Read more