Usability and Learnability in Relation to Business Continuity Training
Intuitively, when it comes to a business continuity training course, you might say that learnability is the issue. Learnability is how fast or easily you can go through a procedure or exercise for the first time to get to a certain level of competence. Measures of usability apply when you repeatedly perform the same or similar actions, routines or procedures. What happens however when you’re back in your own organisation, putting BC to work – is learnability or usability the key factor? And is there a difference for people who are in the BC team or who work elsewhere in the organisation? Read more