Enhancing User Experience in Business Continuity

Which was the last terrible software application you used? And have you noticed how easy to use many government websites have become? – at least, in countries like Australia, the UK, and the US. In both cases, user experience is often at the heart of what makes such utilisation a pleasure or a pain. Software that doesn’t show you the right options at the right time, or that makes you jump through cyber hoops to get what you want, is often software that ends up on the shelf (also known as “shelfware”). Conversely, interfaces that are clear, simple and productive can make many processes including paying your taxes almost pleasurable. There is a key lesson in this for business continuity managers. Read more