reputational

Disaster recovery is a term that originated in IT, referring to recovery of computer and network systems after serious interruption of operations or damage. However, from an overall business point of view it would be foolhardy to ignore the further reaching effects of IT incidents; and to what extent DR planning and management contain or exacerbate these effects. One of the major risks that accompanies IT disasters is reputational damage – especially when the IT systems directly concern an organization’s customers or constituents. How much do DR metrics like recovery time objective (RTO) take reputational damage into consideration? Read more