Starting Off on the Right Foot with IT Service Continuity Management

In a certain sense, if you want to start off correctly with IT service continuity management or ITSCM, then don’t start. Or rather, don’t start your ITSCM before you start – or your organisation starts – the overall business continuity planning. The whole IT function must be driven by business requirements. Likewise, IT continuity must be architected according to the overall needs of the business. But does that mean that IT is fated to be entirely reactive? Read more