Making Sure the Right Procedures are Followed for Business Continuity

Procedures are there to make sure that things consistently get done the same – and the right – way. When good procedures for using technology are followed correctly, productivity and profitability can be increased. But technology used the wrong way can cause business discontinuity, where operations and productivity grind to a halt. A recent outage in a major cloud provider’s IT service was caused not by any technical problem, but by a failure to follow the correct operating procedure. So why did things go wrong and what lesson can other organisations learn from this case? Read more