Crisis Management

Crisis Management – What Difference Does Social Media Make?

In the old days, crisis management used the printed press, radio and television to disseminate information about problems and what was being done to resolve them. Social media brings two new factors into play. The first, naturally enough, is that social networks are a new channel of communication that works differently. Information can be made accessible immediately and it can also be instantly forwarded by social media users to other users. The second is that social media also represents a source of crises. This latter factor may be the one that changes the crisis management landscape the most. Read more

2015-06-03T12:32:57+10:00By |Disaster Recovery|

Playing It Too Cool in Crisis Management

When disaster strikes, when business continuity tips over into discontinuity, then crisis management begins. How senior managers handle a crisis may determine whether an enterprise survives or collapses. How those senior managers handle themselves at the same time can significantly affect the trust, confidence and levels of motivation of the people around them. So what is the best way to behave? Staying calm and collected has its virtues. Leaders who yell at their teams and appear out of control are less likely to steer their organisations or themselves back to normal operations. But playing it too cool can be a problem too. Read more

2015-04-08T14:30:01+10:00By |Disaster Recovery|

Will These 4 Trends Affect Your Disaster Recovery?

Disaster recovery has already come a long way since the early days. Back in the 1970s, IT systems were mainframe and batch-oriented, with downtime (grudgingly) accepted of a few hours or even a few days. Since then technological advances have led to big changes in DR management. In addition, the Internet catalysed significant social changes that in turn had impacts on the way IT is used. As a result, expectations have changed from the availability of systems to the way information is communicated about problem resolution. Do the following trends now need to be integrated into your own DR planning? Read more

2014-10-10T11:00:19+11:00By |Disaster Recovery|

What’s So Good about Social Media in a Crisis?

Compared to other traditional means of crisis communication, it turns out that social media has a lot to recommend it. Part of this is due to its popularity. Part is also due to the interactions that typify social media sites and that facilitate good crisis management. Before the Internet, crisis management was largely a matter of phone management with a press release to try to get information out to customers or the public. But the effort required to answer calls, the frustration when all lines were busy, and the inevitable delay before publication in newspapers often led to poor results and damage to reputations. How do social media sites make this better? Read more

2013-11-25T10:32:15+11:00By |Disaster Recovery|