Getting to Grips with Disaster Recovery within ITIL and ITSM

ITIL (Information Technology Infrastructure Library) is a methodology for improving the delivery of the IT services of an organisation. Logically enough, that includes disaster recovery – making sure that those services are made available again in a suitable way after an incident that prevents them functioning correctly. Following best practices for DR as part of ITIL methodology means using a number of DR concepts that you may already have met. But from a practical standpoint, the right tools and approach will be important too. They can also help you take your operations to certification level in ISO 20000, which is the international standard for IT service management (ITSM). Read more