Serviceability

Sometimes it can be difficult to see the business forest for the IT trees. If you’ve ever pored over availability management as part of ITIL (Information Technology Infrastructure Library) best practices and wondered “why?”, here’s the answer. It’s to help prevent your enterprise from suffering catastrophic failure, a.k.a. going pear-shaped or going down the tubes. The specifications of IT availability must always be mapped onto business needs and vice versa. The following examples may help to see how. Read more